1. Overview & Policy Objective
NRI Rishta offers both free basic registration and premium subscription packages (Silver, Gold, Diamond, and Platinum). Premium memberships grant access to enhanced matrimonial features, direct phone view credits, priority profile placement, and real-time messaging. This Refund & Cancellation Policy outlines the exact terms governing membership cancellations, chargebacks, and refund eligibility under the Consumer Protection Act, 2019 and Indian Contract Act, 1872.
2. Cancellation of Membership
Members may cancel auto-renewal or deactivate their subscription at any time through their Member Dashboard or by contacting customer support. Cancellation prevents future billing cycles while permitting the member to utilize active benefits until the conclusion of the current prepaid billing period.
3. Refund Eligibility Matrix
Because premium matchmaking features, member directory access, and contact credits are provisioned immediately upon transaction clearance, refunds are subject to the following criteria:
| Circumstance | Refund Eligibility | Resolution Process |
|---|---|---|
| Duplicate Payment / Technical Error (Charged twice for same order) | 100% Full Refund | Processed automatically to source payment method within 5–7 business days. |
| Payment Succeeded but Membership Not Activated within 24h | 100% Full Refund | Full refund or immediate manual package activation upon ticket submission. |
| Accidental Purchase (Zero Features Used, Zero Contacts Viewed) requested within 24 hours | Refund minus 5% processing fee | Requires verification that no contact views, messages, or spotlight services were utilized. |
| Active Usage (Member has viewed contact numbers, initiated chats, or used credits) | Non-Refundable | Service deemed rendered in full; remaining duration remains active until expiry. |
| Account Suspended for Community Guidelines Violation (Scam, fraud, abuse, fake profile) | Strictly Non-Refundable | All subscription balances and credits are forfeited due to breach of terms. |
4. Chargebacks and Payment Disputes
If you experience any billing discrepancy, we strongly encourage contacting our 24x7 billing desk at support@nri-rishta.com prior to initiating a bank chargeback. Unilateral chargebacks initiated on valid, delivered services will result in immediate suspension of the associated profile until resolved.
5. Refund Request Procedure
To request a refund under qualifying circumstances, submit a formal request to support@nri-rishta.com containing: (a) Registered Email / Profile ID, (b) Transaction Reference ID / Invoice Number, (c) Date of Payment, and (d) Detailed reason for the request. Eligible refunds are returned to the original payment instrument within 5–10 banking days.
