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Complete the mandatory profile sections first, then add clear photos, family details, education, profession, location, lifestyle, and partner expectations. A complete profile helps families understand your background quickly and improves trust before they send or accept interest.
Profile and photo updates are reviewed to keep the community clean and family friendly. The team checks that details are appropriate, photos are genuine, and no contact information is placed in public fields where it should not appear.
The website detects visitor location and displays the package price configured by the admin. Visitors in India see the rupee price, while visitors outside India see the single international currency and amount set from the admin package area.
Your active package controls benefits such as expressing interest, viewing contact details, gallery access, profile viewer access, chat options, profile boost, verification badges, and other premium visibility features. The package page shows the current limits before purchase.
Member chat is normally available after both sides show mutual interest or when your active package allows messaging. This keeps conversations more relevant and reduces random or unwanted messages.
After login, use the interest sections in your member area to see received interests, sent interests, accepted requests, ignored profiles, and active conversations. If a feature asks for upgrade, the package modal will explain the required membership.
Yes. The search system supports important Indian matrimony filters including religion, caste where available, mother tongue, country, state, city, marital status, education, profession, and family based preferences so proposals stay relevant.
Search fields are designed to react from the first typed letter where live filtering is available. This helps you find member IDs, names, locations, package users, blogs, and admin records without waiting to press Enter.
Yes, the OTP preference can support email, WhatsApp, or both when the required gateway settings are active. If one channel is delayed, use the other verified option or contact customer care with your member email or mobile number.
Use the forgot password option inside the login modal and confirm that you are entering the correct registered email or mobile number. If the problem continues, send your email or member ID through the form below so support can check the account status.
Open the profile and use the report option if available, or send the member ID through the customer care form. Include the reason, screenshots if possible, and any message details. The team can review the profile, restrict access, or take action where needed.
Privacy is handled through approval checks, package based visibility, profile photo controls, report tools, and secure account access. Avoid sharing private contact details publicly, keep conversations inside the platform until trust is built, and report anything that feels unsafe.

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